FAQ - Business-Related Questions

Can OSD Provide the Types of Services I’m Looking for?

OSD provides services and solutions to industry leaders all over the world. Our specialty lies in helping our clients create offshore development centers and staff them with the best IT teams that are fully committed to the clients’ projects. Most of our services can be grouped into one of two categories:

  • Development and Maintenance of Applications
  • SEO and Internet Marketing

Where in The World is OSD’s Offshore Development Center?

Ho Chi Minh City, Vietnam is the home of Orient Software offshore development center.

When does OSD work?

We normally operate 8 hours a day, 5 days a week.

How does OSD Communicate with Its Clients?

We use the power of the Internet to regularly communicate through VOIP calling, email, and instant messaging programs.

Will OSD Re-Subcontract My Services?

OSD has its own full development center in Ho Chi Minh City in Vietnam, and we never subcontract our client’s work. This lets us retain control over the projects, including the way in which they’re completed and who completes them. And it’s a decision that reflects our commitment to making our clients’ business interests as our highest priority.

Who Works for OSD?

Most OSD team members are college graduates with degrees in computing technologies or computer engineering. We pride ourselves on recruiting and retaining the best and brightest individuals who are talented in IT and fostering their professional growth in a work environment that’s always seeking perfection. Our bright and enthusiastic employees have years of experience working on projects for multinational companies just like yours.

How does OSD Operate?

To be able to consistently deliver top-notch products and services, OSD has created processes and methodologies that are the best in the business. Our quality-assurance processes guarantee that our products and services are error-free, and our project management experience and techniques keep projects on time and within your budget constraints. We also have extensive communication tools at our disposal to make sure that our clients always know the status of their outsourced projects.
Here’s a short list of some of the processes we use to maximize our clients’ satisfaction:

  • Weekly reports about the status of your projects
  • Configuration management programs
  • Extensive bug-management and software-checking systems
  • A comprehensive knowledge management system
  • Multi-staged deliveries of prototypes

Where does OSD’s Expertise Lie?

We have many strengths, with three core competencies:

  • Microsoft .NET expertise
  • Professional relationships with leading software companies around the world
  • Recruitment and retention of the best IT experts

What will Happen after OSD Develops My Software?

After we have finished designing and delivering your new software, we are always willing to offer the post-development support and maintenance that you need. We engage in a variety of support and/or maintenance contracts that include identifying and correcting any software bugs, tracking maintenance requests, and developing new features and add-ons. We can also provide support and maintenance for your other software programs, even if we didn’t develop them.

Will My Competitors have Access to My New Software?

We never misuse our clients’ software coding. Each and every member of our IT teams has signed a comprehensive non-disclosure agreement and the confidentiality of your company’s information is fully protected by law. Our software developers are professionals who value their professional integrity and fully know the importance of not divulging your company’s trade secrets.

How do I Know That OSD will Do The Work Well?

All of the software we develop comes with a one-month warranty for working out any bugs and helping you get the program up and running in your office. If you’d like to extend the warranty beyond that period, we have a variety of monthly and quarterly contracts for the support and/or maintenance that you need.

Can You Protect My Company’s Confidential Information?

Before you turn your project over to OSD, we’ll enter into a binding Project Confidentiality Agreement and a Non-Disclosure Agreement that legally require us to hold all of your business information in the strictest confidence. In addition, each of our employees has signed similar agreements with OSD. We never share the details of our clients’ projects or use them as references without getting their explicit approval in advance.

May I Speak with Some of Your Past Clients?

Yes! OSD maintains lists of previous and current clients who are willing to speak with our potential clients about our services. We are proud to have such strong working relationships with multinational companies that are ready to vouch for our services and our ability to consistently exceed expectations.

Can OSD Meet My Company’s Quality Standards?

At OSD, we’re continually striving to improve the quality of our services at every level within the organization. In addition to our quality-oriented workplace culture, we use methodologies that are derived from the types of quality-control models used in CCM Level 3 and CCM Level 4 organizations. We have taken the best practices in the industry and modified them for the specific requirements of offshore software development.

Is OSD Willing to Adapt Its Development Practices to Meet My Business’s Needs?

OSD is extremely flexible and willing to adapt its standards and methodologies as needed to deliver the custom software that you want and need. We’re willing to work with you every step of the way to make offshore outsourcing a cost-effective and high-quality solution for your software needs.

How does OSD Determine Its Prices?

We have a diverse client base and we recognize that their needs differ, so we offer multiple engagement models to our clients. Most of our clients choose one of the following models, or some combination of them:

  • Pricing for each project
  • Pricing based on the OSD resources and staff time required to complete the project
  • A development facility created for and dedicated to your company’s needs

Will OSD Accept The Projects That My Business is Completing for Other Clients?

Yes! We value partnerships at all levels and we often work with consulting companies all over the world to help them use outsourcing as a way to benefit their own clients. No matter what reason you have to use offshore delivery, OSD is ready to provide the reliable offshore services that you need.