Why do Businesses Need Application Maintenance and Support Services?
An application is not completed once the development phase is over. A good application needs changes and adaptation over time. Imagine if Facebook stayed the same as in 2004, Mark Zuckerberg wouldn’t be making history today. This also stressed the importance of constant application support and maintenance and continued innovation for an application to stay up to date and competitive in the market.
Understanding this concern, Orient Software has been providing application support and maintenance services to all our global clients. Whether you have developed a project with us in the past or just want to keep your project fresh and current, our team of IT experts can handle all your requests and expectations.
Application Maintenance and Support
First, what is the difference between Application Support and Application Maintenance? Application Support is considered reactive work that involves identifying issues such as found bugs, data leakage, system errors, etc., and try to solve these issues as fast as possible. While on the other hand, Application Maintenance is considered proactive work that involves monitoring and managing the application on a routine basis to prevent and detect emerging problems and critical situations.
Maintenance and Support should be an ongoing task to continuously update and maintain the application to reach the best of its ability. It does not simply mean finding and fixing bugs but also modifying and updating the application to keep it competitive and innovative as well as enhance performance.
In order to keep software bug-free and up to date, application maintenance and support are a must.
Software Configuration Management
Software Configuration Management (SCM) is the process of tracking and controlling changes systematically in order to minimize mistakes, especially if the software is managed under a team or multiple developers. This is a type of essential maintenance service. Besides streamlining the development process, this also aids in increasing productivity and efficiency while keeping track of any changes and improvements to control costs and optimize coordination.
Web & Content Administration
As technology is constantly evolving, websites and content should be continuously updated to reflect these changes. In other words, web and content need some kind of maintenance service as well. The Web & Content Administration team keeps your website and content up to date by constantly updating your website version with the latest framework, making sure it runs smoothly with great UI/UX while keeping your content current and customized to your business.
System Administration ensures that your system is running smoothly and efficiently. The tasks vary from maintaining and managing the system to installing or updating the needed software and allocating resources. The System Administration team also manages databases for backup and monitoring services so that all your data is safe in case of emergencies and to make sure to respond to any client requests.
Cloud Event Management
As Cloud Computing has become more and more mainstream and most applications are operating in the Cloud right now, all businesses should understand the importance of Cloud Event Management and how it affects all applications and IT projects. The Cloud Management team helps you monitor all events happening in the Cloud to optimize capability, availability, and application performance so everything is going smoothly and as planned. The team also runs routine tests to make sure that all events are running properly and without errors.
One of the most important aspects of an application is its database storage. Databases store data and information which can also be used to improve and modify the application. Therefore, maintenance and support are required for better database administration. In detail, it is vital to keep your databases safe and secured, as well as updated and maintained both manually and automatically. A database administrator also makes sure that your database is always available and functioning as needed in a secured manner through proactive troubleshooting and monitoring.
Why Orient Software Should Be Your Trusted IT Partner
Established in 2005 with hundreds of global partners ranging from large enterprises to small businesses, Orient Software can be your trusted IT for any project, whether it be Artificial Intelligence, Machine Learning, Internet of Things, Web & Mobile App Development, or Testing, Support & Maintenance Services.
With a team of enthusiastic and well-trained experts, we can guarantee the best results for all your projects with top-notch quality and utmost dedication. Do not hesitate to reach out to us for a free quote.